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Table of Contents
1. Introduction

These Terms and Conditions govern the use of cloud hosting services provided by (“Sitenants”, “we”, “our”, or “us”). By using our services, you agree to comply with these terms.


2. Services Provided

Sitenants offers cloud hosting services using infrastructure from Digital Ocean and backup solutions from AWS S3. Our services include full maintenance, including updates, security, and support (“Sitenance”). Additionally, we provide access to premium themes and plugins at no extra cost to our subscribers.


3. User Obligations
    • Users must provide accurate information during the registration process.
    • Users are responsible for maintaining the security of their account and password.
    • Users must comply with all applicable laws and regulations.
    • Users must not redistribute or resell the premium themes and plugins provided.


4. Service Availability
    • Sitenants aims to provide continuous service but does not guarantee 100% uptime.
    • Scheduled maintenance may result in temporary downtime, and we will provide advance notice when possible.


5. Backups
    • Sitenants uses AWS S3 for backup storage.
    • While we take reasonable measures to protect and backup your data, we do not guarantee the integrity or availability of backups. Users are encouraged to maintain their own backups.


6. Acceptable Use Policy
    • Users must not engage in any activity that disrupts or harms our services or infrastructure.
    • Prohibited activities include, but are not limited to, illegal activities, spamming, and distributing malware.


7. Security
    • Sitenants employs security measures to protect our infrastructure and your data.
    • Users must also take steps to secure their own systems and data.


8. Payment and Fees
    • Users agree to pay all applicable fees for the services provided.
    • Non-payment may result in suspension or termination of services.


9. Termination
    • Users may terminate their account at any time.
    • Sitenants reserves the right to suspend or terminate services for violations of these terms.


10. Limitation of Liability
    • Sitenants is not liable for any indirect, incidental, or consequential damages arising from the use of our services.
    • Our liability is limited to the amount paid by the user for the service during the previous 12 months.


11. Indemnification
    • Users agree to indemnify and hold Sitenants harmless from any claims, damages, or expenses arising from their use of our services.


12. Modifications to Terms
    • Sitenants reserves the right to modify these terms at any time.
    • We will notify users of significant changes, and continued use of our services constitutes acceptance of the new terms.


13. Governing Law
    • These terms are governed by the laws of the jurisdiction in which Sitenants operates.


14. DMCA Policy

Sitenants respects the intellectual property rights of others and complies with the Digital Millennium Copyright Act (DMCA). If you believe your copyrighted work is being infringed upon, please notify us with the following information:

A physical or electronic signature of the copyright owner or authorized agent.

    • Identification of the copyrighted work claimed to be infringed.
    • Identification of the material that is claimed to be infringing and information reasonably sufficient to permit us to locate the material.
    • Your contact information, including address, telephone number, and email address.
    • A statement that you have a good faith belief that the disputed use is not authorized by the copyright owner, its agent, or the law.
    • A statement, made under penalty of perjury, that the information provided is accurate and that you are the copyright owner or authorized to act on behalf of the copyright owner.


15. Contact Information


16. Miscellaneous
    • These terms constitute the entire agreement between Sitenants and the user.
    • If any provision of these terms is found to be unenforceable, the remaining provisions will continue in full force and effect.


By using Sitenants’ cloud hosting services, you acknowledge that you have read, understood, and agree to be bound by these terms and conditions.

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